Wednesday 17th March.  13:30 - 14:30



£15.00 (+VAT)


Join Beej Kaczmarczyk​​ and Sally Wootton (FETN) for this interactive webinar.


Improving the learners’ experience: a customer focus approach


An e-Memoir webinar in association with FETN

It has been increasingly essential for organisations across the Further Education & Training sector to adopt a business model to survive. This brings many challenges, not least the uncertainty of changing needs, behaviours and demands of our students, and the potential for them to ‘vote with their feet’ by choosing not to engage. Today’s students demand choice, a high quality of teaching and learning and a substantial range of support mechanisms to help them to achieve. This webinar takes a customer focussed look at tutorial and learner support in the context of the learner journey.


Participants are encouraged to bring any questions along that they may have. We like to keep sessions as lively and engaging as possible. If you have a headset or microphone please feel free to use it.

If you have any questions or would like to find out more please contact us on: 07891 262272 or info@e-Memoir.co.uk

After registering, you will receive a confirmation email containing information about joining the webinar.

Improving the learners’ experience: a customer focus approach



Beej : 07921 587443

Marek : 07891 262272

Follow me


  • facebook
  • Twitter Clean
  • LinkedIn - White Circle


Powered by Alpha Train
38 Mount view Road
S8 8PH

Co. Reg. No: 07280282

VAT No. 235072234